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Microsoft apologizes over Surface Book and Surface Pro 4 blemishes

You can't have missed the way that the new Surface gadgets have been reviled by various issues, and neither obviously has Microsoft – with the organization now venturing to issue a statement of regret for the issues brought about to right on time adopters.

Microsoft apologizes over Surface Book and Surface Pro 4 blemishes

This isn't generally that shocking, given the heaviness of the criticism and groans which have seemed online – and the sheer number of niggles, numerous minor yet some major – yet it's still great to see that Microsoft can recognize the issues and say too bad.

Paul Thurrott detected Redmond's conciliatory sentiment, which was posted on theanswers.microsoft.com discussion, where a great part of the griping from clients has occurred (normally enough).

A post from the Microsoft Surface Team expressed gratitude toward clients for their "authentic input" on the Surface Book and Surface Pro 4, and underlined the way that Redmond is listening – a subject the organization has been attempting to create following the beta testing of Windows 10, and accentuation on client criticism in tweaking the OS.

The post read: "For those of you who've had a not as much as immaculate experience [with the new Surface models], we're sad for any disappointment this has brought about. If it's not too much trouble realize that we're perusing your remarks and listening to you noisy and clear. Your data is extraordinarily profitable in helping us address your inquiries with convenient redesigns and fixes."

More overhauls coming


The group additionally said that they have forcefully sought after answers for the most problems that need to be addressed, and various overhauls have been made, as we've seen.

In spite of the fact that the quantity of upgrades let go out in a short time allotment post-dispatch has likewise been something that has been scrutinized, as a whirlwind of right on time firmware redesigns isn't precisely great practice – especially when one of the overhauls happened to break stuff (like Windows Hello) and additionally altering it.


At any rate, the group says that more fixes are en route "to further enhance the general Surface experience", and ideally these ones will be all around tried. Obviously, in a perfect world, quite a bit of this testing and fixing ought to have been done before the gadgets were even propelled. 

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